Orderering Information and Terms

Customer Services
Payment
Security
Orders From Outside Of Australia
Discs
Delivery
Delivery Charges
Stock Availability
VAT
Returns
Complaints
General Information

Customer Services      back to top
We are able to deal with your enquiries most effectively by email. This allows us to document all correspondence and should be your first point of contact.

Email: enquiries@discology.com.au

However, failing this, or should you have an immediate or urgent query, please call during normal office hours.
Normal telephone charges apply at country of origin.

Telephone:
0437 179 275

Postal address:

Discology
PO Box 118
South Hobart
TAS 7004

Australia

Credit Card Security
All credit card transactions take place through secure web pages using SSL technology. This encryption between your browser and our web server seamlessly protects your information as it travels accross the internet and prevents security and credit card breaches.

Payment      back to top

• Full payment must be received with your order.
• We accept payment by Visa, Master Card, Paypal, Paymate and cheque drawn from an Australian bank in AU$..
• When we receive your order we will reply by email with your order confirmation.
• Cheques should be made payable to Discology and posted to:
  Discology
  PO Box 118
  South Hobart
  TAS 7004
  
  
• For cheque/postal order payments, the items will be reserved for 7 days to allow the payment to reach us.
  If we have not received the payment within 7 days from date of we can no longer guarantee your choice of discs.
• Banks charge us for returned (bounced) cheques and our policy is to pass this charge onto the customer who's cheque is returned.
• A contract is not formed until the goods have been despatched.
  

Orders From Outside Australia
The shopping cart is just set up to receive orders for delivery to Australia, New Zealand, United States and Europe.

All prices are in Australian Dollars. We have put a third party currency conversion converter onto the site as a guide only. Although we find it to be a handy tool, we are unable to guarantee the actual cost in your local currency.

Local import duties may be payable on receipt.

Discs      back to top
Discs may vary from colours shown in photographs.

Different discs are suited to certain types of disc sport. A golf disc, for example, is not a good disc for catching. Where as recreational discs and Utimate discs are designed for throw and catch games. If you require assistance choosing the most suitable discs, please get in touch.

Delivery      back to top

• The shopping cart is set up for deliveries within Australia, New Zealand, United States and Europe.
  
• After we have received credit card details or a cheque in AU$, customers can normally expect delivery of their item(s) within 3-6 working days, depending on your location withi Australia. Overseas orders should expect about a 7-10 days for delivery.
• In most cases goods will be delivered by Auspost Registered Delivery. Registered mail requires a signature on receipt.
• You will only be charged after the goods have left our warehouse.

If we cannot fulfill or deliver your order within times or have any other problems with your order, we will contact you by email as soon as possible. We will also give you an expected delivery date and allow you to cancel your order if you wish.

Delivery Charges

The web shop automatically calculates your delivery charge.

Stock Availability

We try to keep the stock up to date on our web site, but from time to time discrepancies will occur. If you have any queries, please use the contacts available on the website. I'm afraid we cannot ensure permanent availability of all items, although we try our hardest. Some goods sell much better than we predict. If something is out of stock, we'll always give you the best information we can on anticipated delivery dates or alternatives.

GST     back to top

Our prices include GST..

Returns     back to top
You have the right to return your goods for a full refund within 7 working days from the day after you receive the goods. Return postage must be paid for by yourself and the goods must be unused and unopened. Your money will be refunded as soon as possible. Please get in touch before you return anything to us. This does not affect your statutory rights as a customer.

Complaints      back to top
We will handle any complaint in a fair, effective and confidential manner. We not only try to respond to any complaint within five working days but also to have it fully resolved.

General Information
Discology's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Discology to the customer, together with any postage costs incurred. Discology shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. Customers' statutory rights are not affected by this statement. Any dispute to be heard in the Australian courts.